How can we help you?
How do I ship my products via my UPELA account?
Shipping orders are placed manually. This is in your control.Once you are logged in to your UPELA account, click the « My stores » tab, then the « My orders » tab and, finally, download all the orders placed via your eShop to UPELA.
If you wish to view the orders details prior to sending them, click « View » and check the data (date of the command, items detail, shipping address, shipping method and weight of the parcel(s)).
Ship your orders by clicking the « Ship » button. Following this, the shipping labels will be automatically generated.
We remind you that the labels must be printed out and attached to the parcel(s).
What is automated on my UPELA account?
When adding your eShop to UPELA, the information about your online shop are automatically downloaded. By default the address of your store is set as your shipping address.
Once added, click the « My orders » tab and download the orders from your online store / marketplace to UPELA. The import of all your orders into your customer area is automatic. Our transport solution for e-merchants allows you to centralize all your orders in a single place: your UPELA customer area.
The update of the purchase orders in UPELA and in your online shop/marketplace (status updates: awaiting payment - payment accepted - in the course of delivery – delivered; delivery information and other details) is also automatic.
Once shipped, the end customer will receive an automatic email notifying him about the ongoing shipment and the tracking number of his parcel.
How can I modify the shipping address?
The shipping address is automatically pre-filled in your UPELA customer area. Please note that the address of your store will be used by default as the shipping address of all your orders placed via this eShop.
You can modify the shipping address for each shipping order before the shipping labels are generated by selecting another address in your address book.
How can I modify the delivery address?
You can complete or edit the delivery address by clicking the « Edit » button only before the shipping label is generated.
How to configure the transport prices of my eShop?
Setting the prices can differ depending on the platform.
For platforms such as Prestashop, Magento, Woocommerce and Oscommerce, you must in the first instance create a new courier in your eShop. You select all the information that you would like to see displayed on your eShop:
- Express delivery (1 – 2 business day(s))
- Standard delivery (3 – 4 business days)
You then choose the billing method for your customers:
- You fix the price range according to the customer’s shopping cart. For instance, you can offer the shipping costs for any order above €100.
- Or you can select a price range depending on the weight.
We can provide you with a fee schedule based on the weight and destination of your shipment to make your task even easier.
For marketplaces (Amazon, eBay, Cdiscount), setting the transport prices is different: the price is determined by the item and delivery method. So you select the price of an item depending on the delivery method proposed by the marketplace, that is depending on the speed of delivery: standard delivery (2 business days) or express delivery (1 business day).
Is the end customer notified of the sending?
Yes, the end customer will receive an email notification from UPELA and from the marketplace/eShop in order to confirm to him that his parcel has been shipped.
Can the end customer select the Pick-up & Go location of delivery?
Unfortunately, our connector does not give the end customer the possibility to choose the Pick-up & Go location of delivery. This location can be modified only via your UPELA account once the end customer finalized his order on the marketplace/eShop. Nevertheless, the end customer will receive a confirmation email afterwards containing the Pick-up & Go location address.
Does the end customer receive the tracking number?
Yes, the tracking number is emailed to the end customer once you click on the « Ship » button. This will allow him to track his parcel on the carrier’s website.
How many carriers can be proposed on my eShop?
Once our ecommerce module is installed on your eShop, you can select several carriers and choose those who will be displayed on your eShop. You can also modify them at any time. This option is not available for marketplaces.
How to cancel the orders placed via my eShop?
You have the control over the cancellation of any order. Log into your UPELA account and click on the « cancel » link corresponding to the order you wish to cancel. You can also contact our Customer Service directly via the forms.